Frequently Asked Questions

What shipping methods are available?

We ship laptops in person (by a member of our team) or by courier services. You can visit our offices to pick your order if you wish.

How much will it cost to ship my laptop to Nakuru or Mombasa?

We offer free delivery to all Kenyan towns.

How long will it take to get my laptop?

If you are within Nairobi or its environs, you’ll get your laptop the same day you place an order. We work round the clock to ensure you get your laptop by the following day, if you are in another town.

How Do I Track My Order?

Use the Track My Order service at the top of the website or contact us.

Do I need an account to place an order?

Yes. Creating an account enables us to offer you a personalized, expedited service. We will not disclose your information to a third party or send you any unsolicited marketing information.

Where areĀ  LaptopKenya offices located in Nairobi?

At suite 314, Ruprani House, Moktar Daddah street, Nairobi CBD.

Which Kind of payment methods do you accept?

We accept cash on delivery, direct bank transfers, and M-Pesa transfers.